E-Governance

The governance enabled by information technology is called e governance. It involves using Internet technology to deliver public services and information in a conve nient, citizen centric and cost effective manner. The automation of services and their integration improves cooperation and coordination among various government agencies and results in Optimum utilization of government resources. This boosts the efficiency and effectiveness Of public agencies thus enhancing citizen satisfaction. The government can improve the quality of education, housing, municipal and health related services offered to the public through e governance. Further, e governance also helps in developing an online community, which increases public awareness and enables sharing of knowledge. By providing online access to information and se rvices,governments can improve transparency in the administrative system The transactions can be monitored closely and reports can be generated from the database at any time.

E governance encourages the active participation of people in governance and seeks their suggestions in improving administrative processes. People can help authorities to improve development plans for various sectors like agriculture, power, Communications, environment and services. Thus, e governance decentralizes the decision making process and empowers people. Therefore. e governance realizes the true spirit of democracy.

However, e governance initiatives can lead to the digital divide between people who can access and people who cannot access online services. Governments should improve the information infrastructure in the Country so that citizens in every nook and corner of the country can access information relating to government services on the Internet. Community kiosks may be set up at various locations for people who do not have access to the Internet. People (especially in villages and suburbs) also need to be educated in the use of the Internet to improve the quality of their lives.

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