E-Commerce Glossary2

Computer Telephony Integration (CTI) It is a technology that links an incoming customer call with personal information about that customer on a PC.

Computer Virus Virus is a program that replicates itself on a system and spreads through networks.

Computer related Capital Equipment These are the copiers, fax machines and telephones, computer hardware and software, other computer supplies and networking supplies.

Configurator Configurator is a special purpose software that enables users to define a product that meets their needs, access information about products, compare prices and purchase them without the assistance of experienced personnel.

Connectionless Service In this service, the data packets are free to choose any gateway to reach their destination.

Connection oriented Service In this service, the host establishes a logical connection with the receiver of the data. Then it sends the data to the receiver and terminates the connection.

Consumer to Consumer or Customer to Customer (C2C) It refers to transactions between individuals (eg. sale of second hand goods). C2C software enables individuals to carry out transactions with individuals in remote areas.

Content Page It is a web page that provides online visitors and customers with information regarding the products and services of the company.

Convergence The integration of diverse industries into one industry is referred to as convergence. It occurs when companies change the established boundaries between industries (by producing innovative products) in their attempt to achieve new competitive advantage.

Cookies They are small text files sent by the web server to the browser in order to collect information about the PC users such as their login number, password and shopping cart information.

CORBA It is an open distributed object computing infrastructure which enables interoperability between objects in a heterogeneous environment.

Cryptography It is a study of electronic security systems, methods, or schemes that protect data by altering it in some way so that only the intended recipient is able to extract the original information.

Customer Relationship Management (CRM) It refers to the methodologies and software applications employed by organizations to maintain relationships with customers in an organized and efficient manner.

Cyber Laws All aspects, issues and the legal consequences on the Internet, the World Wide Web and cyber space comes under the purview of Cyber Law.

Data Communication Standards These standards specify and ensure that communication over a network using a set of communication protocols is compatible to each other even if the systems or devices are independent and unrelated and are from different vendors. The model known as the TCP/IP suite is the most widely used standard for interconnection.

Data Mining It is a process of searching through company's historical data to identify the existing patterns and relationships and predict future trends and opportunities based on that. Data Protection Legislation Many countries have formed laws to control data collection and data processing on Internet to prevent data from being misused by unauthorized people. This is referred to as data protection legislation.

Data Warehouse It is a centralized repository of enterprise wide data that enables managers and employees to access desired information in desired format any point of time.

Data Warehousing It is a process in which data is extracted from multiple sources and converted into high quality information to meet the requirements of all levels of users in organizations including top management, senior executives and supervisors. The information is structured in a manner that simplifies analysis, queries and reports.

Database Marketing The process in which companies mail greetings and offers to their customers and develop strong relationships with them by gaining access to their mail addresses from their databases.

Decision Support System It is an interactive information system that enables users to extract relevant information from raw data or documents containing massive information and offers sophisticated analysis and modeling tools so that the user makes the best decision by duly considering the consequences of various alternative solutions.

Digital Certificates They are online passports issued by certification authorities. They serve as identity verification certificates that are used to assure the sender (of the message) of the recipient's identity or vice versa.

Digital Governance It is a process in which all the information related to government policies and procedures is put online so that citizens gain access to it along with people in power and enjoy democratic freedom in its true sense.

Digital Signature It is an electronic signature that can be used to authenticate the identity of the sender of a message or the signer of a document.

Digital Subscriber LineIt is a technology that transmits data through telephone lines and provides services such as high speed Internet access and videophone at low prices.

Digital Technology or 2G It is the second generation of wireless technology which uses digital technology based on binary code for transmitting voice to the receivers of wireless devices.

Direct Attached Storage (DAS) DAS storage devices provide direct connection to a web server.

Direct B2B E Marketplaces They are based on one to many relationship models in which a company establishes connection with several suppliers and customers.

Disintermediation It is a convergence strategy in which suppliers attempt to eliminate the intermediaries between themselves and the final customer.

Drilling It is a process of breaking up data into smaller dimensions to facilitate thorough analysis.

Dynamic Configuration The process in which ERP solution is configured to be flexible so as to accommodate changes in customer requirements from time to time.

E Banking or Internet Banking It is a web based service offered by banks enabling authorized customers to conduct online transactions.

E Business A term that was coined and popularized by IBM to emphasize the importance of Internet technology in automating business functions.

E Cash It is a digital cash protocol developed by the firm DigiCash.

E Catalogues The catalogues posted on website that provide information regarding goods and services available with one or more sellers. Some e catalogues provide links to additional information such as the photographs of products along with their technical and commercial specifications and video demonstration.

E Commerce Banking Here, banks function as electronic marketplaces (emarketplaces) enabling customers to use their accounts for money transfers, bills payment, purchase and sale of securities, and online purchases and payments.

E CRM It is a software application that seeks to improve a company's relationships with its customers by using digital channels of communication such as web and wireless devices in addition to traditional channels of communication like telephone, fax and print media.

EDI Electronic data interchange is the transmission, in a standard syntax, of unambiguous information of business or strategic significance between computers of independent organizations.

E Governance It refers to the application of information technology to deliver public services and information in a convenient, citizen centric and cost effective manner.

Electronic Funds Transfer (EFT) It is a process in which payment made by the customer is transferred to the seller instantly.

E Logistics:It is concerned with redesigning of warehouse and product distribution using e business technology.

E Marketplace It is an e commerce site which allows multiple sellers and buyers to participate in trading with the help of information technology.

Encryption It is a process of converting plain text message into a cipher text or encrypted message thus making it difficult for people to understand the original message except the person intended to receive the message.

Enterprise Application Integration (EAI) EAI combines the data from different systems within an organization, including those that are spread across different business units and locations.

Enterprise Information Portal (EIP) It can be defined as a website which acts as a gateway to a company's information and knowledge base for employees, its stakeholders and the public.

Enterprise Resource Planning (ERP) It refers to the management of various functions in organizations such as production planning, purchasing, inventory management, supplier relations, customer service as well as the functions of finance and HR departments with the help of multi module application software.

Enterprising Supply Chains They seek to bring changes in supply chain in response to changes in the customer demand as quickly as possible.

Entrust It is a PKI product that is customizable, scalable and provides robust security to many commercial applications

E Procurement It refers to streamlining of the procurement process across the business partners in the supply chain using e business technology.

E Revolution The gradual development of marketing as a business function that occurred in four stages barter system, mass production, product differentiation and globalization, and the information age is referred to as E revolution.

ERP Architecture It is a multilayered (hardware layer, relational database layer, data base access layer, application software layer, etc) structure that facilitates communication and transactions among the members of the supply cha in.

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